Packages are paid in full up front.

Your project runs over email — every deliverable, question, and round of feedback lives there, so you always have the full history in one place.

We take on a limited number of projects at a time to protect the quality of our work. Within 48 hours of your purchase, we'll confirm your start date. Your delivery timeline runs from that date, not the purchase date.

Moodboard: within 3 business days of your start date (or your discovery call, if you book one). 3D renders + Sourcing Guide: within 4–5 business days after your moodboard.

Optional at every stage. Reschedule at no cost with at least 24 hours' notice. If you miss a call or cancel with less than 24 hours' notice, we'll offer one courtesy rebooking; after that, we move forward with your written profile, or a $30 rebooking fee applies.

Consultation 45–60 min; first package call 30 min; moodboard/design calls 30 min. An additional call outside the process (follow-up questions, no changes): $40.

Each room includes 2 revision rounds — adjustments within the agreed direction. Additional revision: $50. An alternate moodboard in a completely different direction (e.g., a moody version and a coastal version): $85. A change of direction or style after the moodboard is approved is equivalent to starting over, and carries your package's redesign fee.

A refund is available only if requested within 5 days of purchase and before your start date is scheduled or any work begins (less a 3% non-recoverable processing fee). Once your project has started, packages are non-refundable. Once your design has been delivered, no refunds apply under any circumstances.

Need to step away? Let us know in advance and we'll hold your project at no cost, as long as we stay in touch.

If we don't hear from you for 14 days (measured from your last reply), your project is paused. We'll send one friendly reminder — that's it. To resume a project paused without advance notice, your package's restart fee applies.

Once your final design and Sourcing Guide are delivered, your project is complete. Want changes later — weeks or even months down the road? We'll reopen it for your package's reopen fee. No need to purchase a new package.

As you shop, you're always welcome to send quick questions — "found this chair instead, does it work?" — and we'll gladly weigh in. Anything involving changes or updates to the design itself reopens the project.

All additional-service fees are fixed amounts and are never subject to promotions or discounts.

3D renders are visual representations of the design intent. When an exact product isn't available in 3D, a close visual stand-in takes its place; materials, colors, and proportions are represented as faithfully as possible. Your renders show you the feel and direction of the finished space.

Recommend us, and both you and the person you refer receive $50 off a package.